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My family went here today to try it out and we ended up leaving frustrated and annoyed without any food. When we arrived there was about 2 families in front of us...about 8 people total. We ended up waiting for over 30 minutes..closer to 40 to get 1 ice cream!!! Thats ridiculous. We were there with our 8 month old son and could not wait that long. We planned it only you take a few minutes to get our food and thenot we could enjoy it. What was even more frustrating was that another family after us..by about 15 minutes or more...started to get their food made before us by an another employee that had just arrived. I'm not sure if they were friends or family if the workers but it was very frustrating. It should not take that long to get an icecream. I've gotten food quicker than that at a down down restaurant . We really wanted to give this place a try but I'm not sure I want to go back again.
Amber Turner
Today I visited the Middletown CT location around 2:30 pm. One of the lady servers/cashiers that was writing the names on the cup took my order. She asked for my name and I told her twice what it is, (She repeated my name back to me correctly). After receiving my desert, I looked around and saw that she put my name as ALBERT instead of AMBER... I went back up to the counter and said that my name is Amber. The same server, laughed in my face and said sorry and laughed again. When I walked away from the counter I heard her say to her peers that it was a joke and laughed again. I asked her what she said she replied "what? Oh it was nothing ". I feel like that was very unprofessional and thought it was not a laughing matter. If she did not understand what I said, ( which I spoke loud and clear),and she repeated my name correctly, but ending up writing a different name on the cup which is a man's name. Somebody was not pay attention. Although this was my first time trying , I don't
Mc Kaize
A must try Ice cream parlor. Very tasty

0 Degree Best Ice Cream Shop in Connecticut

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